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  Thumbshots Forum  Discussions  Questions  Paid but won't update thumbshots
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New Post 1/18/2010 6:42 AM
  Toby Wallis
1 posts
No Ranking


Paid but won't update thumbshots 

I've subscribed to the $4.99 service but when I ask for a thumbnail to be updated I receive an error message saying "Thumbnail cannot be updated or update is in progress" (it isn't.)

Any suggestions?

Thanks

===Toby===
 
New Post 1/19/2010 1:38 AM
  Stephen Lim
205 posts
9th Level Poster




Re: Paid but won't update thumbshots 

Hi Toby,

Since you're a paying customer, can you please open a ticket from My Account > Support Ticket and specify which URL you tried to update. We can take a quick look and see if we can assist you. The ticket will allow us to follow-through properly.

Thanks.

www.thumbshots.com
 
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