Hi Alice,
with your Premium plan, the thumbshots update is refresh usually within 1 hours time. Your request for cirrusmktg.com was requested at 9:28 am EST and our server updated it at 9:35am. To refresh the thumbnail, you will probably need to clear your cache before refreshing the browser.
Also going forward, any support request you may have, please use our SUPPORT TICKET as you will get a Much faster reply since you are a premium client. It's under > My Account > Support Tickets.
Thanks! www.thumbshots.com
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