Thumbnail Caching - Questions

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Thumbshots Forum Discussions Questions Thumbnail Caching

12/30/2010 6:37 AM

	justin gilchrist
1 posts

Thumbnail Caching

Hi Stephen & Justin,

I'm subscribed to your premium service and have two questions

1) Roughly how long is the wait between the 'thumbnail coming soon' image and the actual thumbnail meant to be?
I have some thumbnails that do not seem to be appearing after 30 minutes.

2) If I retrieve a thumbnail, do I get 'charged' for a hit each time that page is retrieved by a user? If so, can you recommend anyway of caching the image to avoid this (PHP)?

Many Thanks

Justin

12/30/2010 10:16 AM

	Stephen Lim
170 posts

Re: Thumbnail Caching

Hi Justin,

Usually within a few minutes for new Thumbshots. If you got an image stuck, feel free to use the Update Thumbshots form and if it's still stuck, please open a support ticket.

For caching opportunity, can you please login to your account and open a support ticket? We'll need to have sales look into your subscribed plan and see if it's something that's available for your account.

Thanks,

www.thumbshots.com

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