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New Post 12/3/2011 3:39 PM
Resolved
  Shawn Vowell
4 posts
No Ranking


No Thumbshots 
We have had your free thumbshot code on our site for over a year, the thumbs used to show and then they just stopped working for no reason.  I put in a ticket with no answer for over a month.

So, I purchased your premium service, requested an update and "still" no thumbshots. I put in a ticket and no answer. 

Just wondering if, what and when something is going to happen.  Or do I need to cancel and look for an alliterative? 
http://www.elementsofdarkness.com/links/index.php
 
New Post 12/5/2011 10:22 AM
  Stephen Lim
205 posts
9th Level Poster




Re: No Thumbshots 
Shawn, it appears you're still using the free Thumbshots code. Note, the free Thumbshots code uses the http://open.thumbshots.com/image.aspx... whereas the premium code uses the http://images.thumbshots.com/image.aspx?....  can you try to change to the premium code first?
www.thumbshots.com
 
New Post 12/5/2011 9:26 PM
  Shawn Vowell
4 posts
No Ranking


Re: No Thumbshots 
Changed the code, however all I get now is the "Image coming soon", I checked  the links against the ones in the demo here and they have thumbshots. 
 
New Post 12/6/2011 4:05 PM
  Shawn Vowell
4 posts
No Ranking


Re: No Thumbshots 
Figured I would give it a day,  we are using the premium code. We were getting the "image coming soon", then I changed it to a blank to match the site from the options tab and it updated. So why are we not getting thumbshots?
 
New Post 12/7/2011 5:50 PM
  Stephen Lim
205 posts
9th Level Poster




Re: No Thumbshots 
Hi Shawn,

I apologize for the delay. It took us a while to figure out that it was a malformed string in your URL. You're missing ampersand between the v=1 & url=....

http://images.thumbshots.com/image.aspx?cid=----------------&v=1&url=http://www.bulletstorm.com

Thanks,
www.thumbshots.com
 
New Post 12/7/2011 6:19 PM
  Shawn Vowell
4 posts
No Ranking


Re: No Thumbshots 
Very odd, I updated the code again from the options menu and now it works. Thanks for the catch. 
 
New Post 1/29/2012 2:44 AM
  dream colo
1 posts
No Ranking


Re: No Thumbshots 
I got an issue of my site's thumbshot as well, it's been always in default 'IMAGE COMING SOON' in a month, seem not turn to be the actual thumbshot of my website, http://www.dream-colo.com/
 
New Post 1/29/2012 7:03 PM
  Justin Lim
81 posts
No Ranking


Re: No Thumbshots 

Thanks for advising us about the Thumbshot image.

The Thumbshot Image may be outdated or have not yet been indexed by one of our bots. Please let our bots do their job in trying to update older Thumbshots images. Unfortunately, Thumbshots is a Free service, so sometimes the updates may take a bit longer.

Alternatively, you also have an optional Express Update Service at  /Update.aspx

Thanks!

www.thumbshots.com Forum Administrator
 
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